You may return any product purchased from us for a full refund of the merchandise value within 30 days of purchase. To start a return, please visit our Returns Center and follow the steps to initiate and process your return. Once we receive your pack
Visit our Returns Center here to select the item(s) you’d like to return and provide a reason for each. Please make sure to select all items you wish to return, as any additional items not listed will not be processed for a refund. Pack your item(s)
Please note: In some cases, you may be eligible to receive a refund for a portion or all of the duties and taxes paid to your local customs office. For details, please contact your local customs office directly. At this time, we do not offer exchange
Refunds for TikTok Shop returns are typically processed within 3–5 business days after your return is approved. The exact time may vary depending on your bank or payment provider.
All TikTok Shop orders must be returned directly through TikTok Shop. To start a return, open the TikTok app, go to your profile, tap “Orders,” select the item you’d like to return, and follow the steps provided. Please note, returns for TikTok Shop
At this time, TikTok Shop purchases are not eligible for exchanges. If you’d like a different item, shade, or product, we recommend returning your original order through TikTok Shop and placing a new order.