Ole Henriksen

<p data-start="71" data-end="353" id="isPasted">At this time, TikTok Shop purchases are <strong data-start="167" data-end="197">not eligible for exchanges</strong>. If you&#x2019;d like a different item, shade, or product, we recommend returning your original order through TikTok Shop and placing a new order.</p>

At this time, TikTok Shop purchases are not eligible for exchanges. If you’d like a different item, shade, or product, we recommend returning your original order through TikTok Shop and placing a new order.

Are TikTok Shop purchases eligible for exchanges?

Returns

What is your return policy?

How do I process a return?

How do I process a return for a international order?

How long does it take to receive a refund for a TikTok Shop return?

How do I return a Ole Henriksen item purchased through TikTok Shop?

Can I cancel my order?

Can I edit my order?

My order arrived damaged

I received the wrong product

My package was marked delivered but I didn’t receive it.

How do I place an order through TikTok Shop?

Can I modify or cancel my TikTok Shop order after checkout?

Where is my Tiktok Shop order?

Why was my TikTok Shop order canceled?

Manage Order

When will I receive my order?

Do you ship internationally?

How long does shipping take for TikTok Shop orders?

Will I be charged customs or import fees for international orders?

Shipping & Delivery

Do you offer free samples?

Does Ole test on animals?

Are Ole products Vegan and Gluten Free?

Why do Ole products contain fragrance, essential oils and color?

A product I want is out of stock. When will it be available again?

Can I talk with someone to help me pick products best for my skin type?

How do I store Ole Henriksen products?

How do I sign up for newsletters or alerts about sales?

Are your products safe for sensitive skin?

What is the shelf life of Ole Henriksen products?

Do you offer gift options, wrapping, or gift messages?

Do you have seasonal sales?

Can we get Ole Henriksen products Internationally?

Products

Do I have to pay sales tax?

What forms of payment do you accept?

I have a question regarding my Klarna payments.

I have a question abut my Afterpay payments.

How do I apply a discount code?

I forgot to apply my coupon code

Can I combine multiple discount codes on a single order?

How long will it take to receive my refund?

Payments & Billing

What is the Affiliate program?

Social Media

How to Delete My Account

I forgot my password — how do I reset it?

My Account

Are TikTok Shop purchases eligible for exchanges?Updated 3 days ago