To have your order processed the same day, please place it by 12 PM ET. Processing typically takes 1–2 business days. Delivery times are calculated based on orders placed Monday through Friday.

<p data-start="55" data-end="262" id="isPasted">To have your order processed the same day, please place it by <strong data-start="117" data-end="129">12 PM ET</strong>. Processing typically takes <strong data-start="158" data-end="179">1&#x2013;2 business days</strong>. Delivery times are calculated based on orders placed <strong data-start="234" data-end="259">Monday through Friday</strong>.</p><table data-mce-style="width: 534px;"><tbody><tr><td data-mce-style="width: 176px;"><strong>Shipping Method</strong></td><td data-mce-style="width: 93px; text-align: center;"><strong>Costs</strong></td><td data-mce-style="width: 243px;"><strong>Total Delivery Time (including processing time)</strong></td></tr><tr><td data-mce-style="width: 176px;">Standard Shipping (Account Holders)</td><td data-mce-style="width: 93px; text-align: center;">FREE</td><td data-mce-style="width: 243px;">4-8 business days (up to 21 days for APO/FPO/DPO Military Addresses)</td></tr><tr><td data-mce-style="width: 176px;">Standard Shipping (Non-Account Holders)</td><td data-mce-style="width: 93px; text-align: center;">$5.00 USD</td><td data-mce-style="width: 243px;">4-8 business days (up to 21 days for APO/FPO/DPO Military Addresses)</td></tr><tr><td data-mce-style="width: 176px;">2 Day Shipping</td><td data-mce-style="width: 93px; text-align: center;">$10.95 USD</td><td data-mce-style="width: 243px;">3 &#x2013; 4 business days</td></tr><tr><td data-mce-style="width: 176px;">1 Day Shipping</td><td data-mce-style="width: 93px; text-align: center;">$16.95 USD</td><td data-mce-style="width: 243px;">2 &#x2013; 3 business days</td></tr></tbody></table>

When will I receive my order?

We offer Express and Standard shipping for international orders. When available, you can select your preferred shipping method at checkout. Any applicable import duties, taxes, and fees will be calculated in your selected currency during checkout. Fo

<p data-start="58" data-end="319" id="isPasted">We offer <strong data-start="67" data-end="78">Express</strong> and <strong data-start="83" data-end="95">Standard</strong> shipping for international orders. When available, you can select your preferred shipping method at checkout. Any applicable <strong data-start="221" data-end="255">import duties, taxes, and fees</strong> will be calculated in your selected currency during checkout.</p><p data-start="321" data-end="443">For international orders under <strong data-start="352" data-end="363">$75 USD</strong>, shipping rates vary by country or region and will be determined at checkout.</p><p data-start="445" data-end="529">All orders are shipped <strong data-start="468" data-end="493">Monday through Friday</strong>, excluding U.S. federal holidays.</p><p data-start="531" data-end="602">Currently, OLEHENRIKSEN.com ships to the following countries/regions:</p><table width="645"><tbody><tr><td style="width: 215px;">Albania</td><td style="width: 215px;">Gambia</td><td style="width: 215px;">Nigeria</td></tr><tr><td>Algeria</td><td>Georgia</td><td>Niue</td></tr><tr><td>Andorra</td><td>Germany</td><td>North Macedonia</td></tr><tr><td>Angola</td><td>Ghana</td><td>Northern Mariana Islands</td></tr><tr><td>Anguilla</td><td>Gibraltar</td><td>Oman</td></tr><tr><td>Antigua and Barbuda</td><td>Greece</td><td>Pakistan</td></tr><tr><td>Argentina</td><td>Grenada</td><td>Panama</td></tr><tr><td>Armenia</td><td>Guadeloupe</td><td>Papua New Guinea</td></tr><tr><td>Aruba</td><td>Guatemala</td><td>Paraguay</td></tr><tr><td>Australia</td><td>Guernsey</td><td>Peru</td></tr><tr><td>Austria</td><td>Guinea</td><td>Philippines</td></tr><tr><td>Azerbaijan</td><td>Guinea-Bissau</td><td>Poland</td></tr><tr><td>Bahamas</td><td>Guyana</td><td>Portugal</td></tr><tr><td>Bahrain</td><td>Haiti</td><td>Qatar</td></tr><tr><td>Bangladesh</td><td>Honduras</td><td>Reunion</td></tr><tr><td>Barbados</td><td>Hong Kong SAR</td><td>Romania</td></tr><tr><td>Belgium</td><td>Hungary</td><td>Rwanda</td></tr><tr><td>Belize</td><td>Iceland</td><td>Saint Kitts and Nevis</td></tr><tr><td>Benin</td><td>India</td><td>Saint Lucia</td></tr><tr><td>Bermuda</td><td>Indonesia</td><td>Saint Vincent &amp; the Grenadines</td></tr><tr><td>Bhutan</td><td>Ireland (Republic of)</td><td>Samoa</td></tr><tr><td>Bolivia</td><td>Isle of Man</td><td>San Marino</td></tr><tr><td>Bonaire, Saint Eustatius and Saba</td><td>Israel</td><td>Sao Tome and Principe</td></tr><tr><td>Bosnia and Herzegovina</td><td>Italy</td><td>Saudi Arabia</td></tr><tr><td>Botswana</td><td>Jamaica</td><td>Senegal</td></tr><tr><td>Brazil</td><td>Japan</td><td>Serbia</td></tr><tr><td>British Virgin Islands</td><td>Jersey</td><td>Seychelles</td></tr><tr><td>Brunei Darussalam</td><td>Jordan</td><td>Sierra Leone</td></tr><tr><td>Bulgaria</td><td>Kenya</td><td>Singapore</td></tr><tr><td>Burkina Faso</td><td>Kiribati</td><td>Slovak Republic</td></tr><tr><td>Cambodia</td><td>Korea (South)</td><td>Slovenia</td></tr><tr><td>Cameroon</td><td>Kuwait</td><td>Solomon Islands</td></tr><tr><td>Canada</td><td>Kyrgyzstan</td><td>South Africa</td></tr><tr><td>Cape Verde</td><td>Laos</td><td>Spain</td></tr><tr><td>Cayman Islands</td><td>Latvia</td><td>Sri Lanka</td></tr><tr><td>Chad</td><td>Lebanon</td><td>St Barthelemy</td></tr><tr><td>Chile</td><td>Lesotho</td><td>St Martin</td></tr><tr><td>Colombia</td><td>Liechtenstein</td><td>Suriname</td></tr><tr><td>Comoros</td><td>Lithuania</td><td>Swaziland</td></tr><tr><td>Cook Islands</td><td>Luxembourg</td><td>Switzerland</td></tr><tr><td>Costa Rica</td><td>Macau SAR</td><td>Taiwan</td></tr><tr><td>Cote D&apos;Ivoire (Ivory Coast)</td><td>Madagascar</td><td>Tanzania</td></tr><tr><td>Croatia</td><td>Malawi</td><td>Thailand</td></tr><tr><td>Curacao</td><td>Malaysia</td><td>Togo</td></tr><tr><td>Cyprus</td><td>Maldives</td><td>Tonga</td></tr><tr><td>Czech Republic</td><td>Malta</td><td>Trinidad and Tobago</td></tr><tr><td>Denmark</td><td>Martinique</td><td>Tunisia</td></tr><tr><td>Djibouti</td><td>Mauritania</td><td>Turkey</td></tr><tr><td>Dominica</td><td>Mauritius</td><td>Turks and Caicos Islands</td></tr><tr><td>Dominican Republic</td><td>Mexico</td><td>Tuvalu</td></tr><tr><td>East Timor</td><td>Moldova</td><td>Uganda</td></tr><tr><td>Ecuador</td><td>Monaco</td><td>United Arab Emirates</td></tr><tr><td>Egypt</td><td>Mongolia</td><td>United Kingdom</td></tr><tr><td>El Salvador</td><td>Montenegro</td><td>Uruguay</td></tr><tr><td>Equatorial Guinea</td><td>Montserrat</td><td>Uzbekistan</td></tr><tr><td>Estonia</td><td>Morocco</td><td>Vanuatu</td></tr><tr><td>Ethiopia</td><td>Mozambique</td><td>Vatican City State (Holy See)</td></tr><tr><td>Falkland Islands</td><td>Namibia</td><td>Venezuela</td></tr><tr><td>Fiji</td><td>Nauru</td><td>Vietnam</td></tr><tr><td>Finland</td><td>Nepal</td><td>Zambia</td></tr><tr><td>France</td><td>Netherlands</td><td>Zimbabwe</td></tr><tr><td>French Guiana</td><td>New Caledonia</td><td>&#xA0;</td></tr><tr><td>French Polynesia</td><td>New Zealand</td><td>&#xA0;</td></tr><tr><td>Gabon</td><td>Nicaragua</td><td>&#xA0;</td></tr></tbody></table><h2 id><br></h2>

Do you ship internationally?

Please allow 1–2 business days for order processing. Delivery times are based on orders placed Monday–Friday and typically take 4–8 business days to arrive, depending on your location.

<p data-start="80" data-end="332" id="isPasted">Please allow <strong data-start="151" data-end="172">1&#x2013;2 business days</strong> for order processing. Delivery times are based on orders placed Monday&#x2013;Friday and typically take <strong data-start="270" data-end="291">4&#x2013;8 business days</strong> to arrive, depending on your location.</p>

How long does shipping take for TikTok Shop orders?

The taxes and duties are determined based on the products being purchased and the regulations of the country they are being sent to. We sincerely apologize for the lack of information regarding the fees that may be due when receiving your package, as

<p data-start="83" data-end="290" id="isPasted">The taxes and duties are determined based on the products being purchased and the regulations of the country they are being sent to.</p><p data-start="292" data-end="439">We sincerely apologize for the lack of information regarding the fees that may be due when receiving your package, as every country is different.</p><p data-start="441" data-end="724">Typically, if there are taxes and duties necessary to ship your products outside the U.S., those will be applied during the checkout process. During checkout, all applicable taxes and duties will be calculated, and if included, it will state that all taxes and duties were covered.</p><p data-start="726" data-end="827">If the taxes and duties are <strong data-start="754" data-end="769">not prepaid</strong>, you will be responsible for paying them upon delivery.</p>

Will I be charged customs or import fees for international orders?

Email us! We will respond to your email within 24- 48 hours.

Operating hours are from 9am-9pm EST Monday-Friday and 9am-6pm EST Saturday.

Ole Henriksen

Shipping & Delivery

What is your return policy?

How do I process a return?

How do I process a return for a international order?

How long does it take to receive a refund for a TikTok Shop return?

How do I return a Ole Henriksen item purchased through TikTok Shop?

Are TikTok Shop purchases eligible for exchanges?

Returns

Can I cancel my order?

Can I edit my order?

My order arrived damaged

I received the wrong product

My package was marked delivered but I didn’t receive it.

How do I place an order through TikTok Shop?

Can I modify or cancel my TikTok Shop order after checkout?

Where is my Tiktok Shop order?

Why was my TikTok Shop order canceled?

Manage Order

Do you offer free samples?

Does Ole test on animals?

Are Ole products Vegan and Gluten Free?

Why do Ole products contain fragrance, essential oils and color?

A product I want is out of stock. When will it be available again?

Can I talk with someone to help me pick products best for my skin type?

How do I store Ole Henriksen products?

How do I sign up for newsletters or alerts about sales?

Are your products safe for sensitive skin?

What is the shelf life of Ole Henriksen products?

Do you offer gift options, wrapping, or gift messages?

Do you have seasonal sales?

Can we get Ole Henriksen products Internationally?

Products

Do I have to pay sales tax?

What forms of payment do you accept?

I have a question regarding my Klarna payments.

I have a question abut my Afterpay payments.

How do I apply a discount code?

I forgot to apply my coupon code

Can I combine multiple discount codes on a single order?

How long will it take to receive my refund?

Payments & Billing

What is the Affiliate program?

Social Media

How to Delete My Account

I forgot my password — how do I reset it?

My Account