Manage Order

Can I cancel my order?

Once an order is placed, it cannot be changed or canceled. Please double-check your order before completing your purchase to make sure all shipping information, items, and quantities are correct.

Can I edit my order?

Because we process orders quickly, we’re unable to cancel or change them once they’re placed. If you need to make a change or decide an order isn’t right for you, you can return your purchase for a full refund within 30 days of receiving it.

My order arrived damaged

We’re so sorry your order arrived damaged! Please contact us as soon as possible via email or phone so we can assist you. To help us resolve the issue quickly, please include a photo of the damaged item. Once we receive your message, our team will gu

I received the wrong product

We’re so sorry for the mix-up! Please contact us directly as soon as possible. To help us resolve your issue quickly, please include:. A photo of the wrong item you received. A photo of the item you were supposed to get. A photo of your packing slip.

My package was marked delivered but I didn’t receive it.

We’re so sorry to hear that! Please contact us so we can further assist you. When reaching out, be sure to have your order number ready (it will start with OLE) so we can quickly locate your order details. You can email us anytime at customerservice@

How do I place an order through TikTok Shop?

You can shop Ole Henriksen directly on TikTok! Just head to our official Ole Henriksen TikTok Shop, browse your favorite products, and tap “Buy Now” or “Add to Cart.” Once you’re ready to checkout, follow the prompts to enter your shipping and paymen

Can I modify or cancel my TikTok Shop order after checkout?

Once your order is placed on TikTok Shop, it cannot be modified or canceled. We recommend double-checking your shipping address, payment method, and items in your cart before completing checkout.

Where is my Tiktok Shop order?

Once your order ships, you can track it right in the TikTok app. Just go to your profile, tap “Orders”, and select the order you’d like to track. You’ll see the latest shipping updates and estimated delivery date there. You’ll also receive shipping u

Why was my TikTok Shop order canceled?

TikTok Shop may automatically cancel orders for a few reasons, such as:. Payment issues (e.g., declined or unverified payment method). Out-of-stock or unavailable items. Shipping or address errors. If your order was canceled, you’ll receive a notific